Ajman has set a significant precedent in the United Arab Emirates by becoming the first government to renew a trade licence through the use of agentic artificial intelligence. This landmark achievement marks a pivotal step forward in the UAE’s journey toward digital transformation. The innovative system, crafted by the Department of Digital Ajman, streamlines the entire process of licence renewal. It does this by discerning customer needs, coordinating the necessary approvals, and handling procedures across various government departments with minimal human involvement.
The initial phase of this groundbreaking initiative is concentrated on the renewal of trade licences, a process managed by Ajman’s Department of Economic Development. The system ensures that customers receive timely alerts before their licences are set to expire, enabling them to complete the renewal process seamlessly through the AjmanOne government app. In instances where a commercial lease renewal is also necessary, the system is designed to automatically interact with the Ajman Municipality and Planning Department to finalize the licence renewal.
This initiative is a part of the UAE’s broader strategy to integrate artificial intelligence into public services, reflecting the federal government’s ambition to have AI agents deliver half of all government services within the next two years. This strategic direction not only aims to enhance service delivery but also includes an extensive training program to equip thousands of public sector employees with advanced skills in AI technologies.
Through the adoption of AI for such administrative processes, Ajman is paving the way for more efficient government operations. The use of technology to reduce human intervention in routine tasks exemplifies the UAE’s commitment to leveraging cutting-edge innovations to improve public service efficiency and accessibility. As the country continues to embrace AI, initiatives like these will likely become integral to the functioning of government services, setting new standards in digital governance.